A disgruntled shopper, Bille Frazier, recently expressed her dissatisfaction with Walmart's heavy reliance on self-checkout technology. She shared her frustrating shopping experience which resulted in her criticizing the retail giant.
The Frustrating Shopping Experience
During one of her shopping trips, Frazier encountered challenges due to only one manned register being operational. Despite observing an ample number of employees within the store, she was informed that no more staff were available to man the registers.
Refusal to Use Self-Checkout
Frazier has firmly stated her refusal to use self-checkout registers. She believes that the increased reliance on this technology can lead to the redundancy of workers. Her plea for more cashiers was however met with refusal from a worker who identified himself as a “coach”. An opportunity to speak with a manager was not granted to Frazier.
Threatened to Switch Loyalties
Due to her dissatisfaction with Walmart's service, Frazier threatened to shift her business to Publix. She went ahead to state that she does not plan on returning to Walmart in the near future.
Her views and frustrations seem to resonate with many as she has gained considerable support in the comments section. However, Walmart has not yet issued a response to these criticisms.