Walmart customers are coming together to voice their dissatisfaction with self-checkout practices, preparing to stage a gathering that is independent from any form of Walmart's endorsement or sponsorship.
The event is not a festive occasion but rather a place where customers can freely express their grievances about Walmart. The concerns range from high pricing to feeling like unpaid workers. Other issues include dealing with impolite customers and being inaccurately suspected of theft. The event location is planned to be on a route rather than in a conventional venue.
The response to the event has been remarkable. At the time of this report, about 382 people had confirmed their participation, while an impressive 2,400 have expressed an interest in attending. The attendees have displayed their sense of humour by posting parody announcements on the event discussion page, humorously suggesting additional customer “duties”.
Walmart's response to self-checkout concerns
In response to the rising concerns, Walmart in Albuquerque, New Mexico is taking action. The retail giant is set to remove self-checkout kiosks from three locations. This decision aims to improve the customer experience in their stores.
The action also follows the warning from Walmart's CEO about the potential for increased theft in stores due to the self-checkout system. Despite the changes in New Mexico, Walmart Corporation has made it clear that the self-checkouts will not be removed nationwide.