Shoppers must download the Walmart app and input their payment details on Walmart Pay to use the tap-to-pay service. This has led to complaints about the additional step, particularly from customers frustrated by the lack of alternative payment methods such as Apple Pay.
Advantages of Walmart Pay
The implemented system bears similarities to popular alternatives, offering perks such as earning points for Capital One Walmart Rewards Mastercard users. Despite these advantages, customers have voiced their displeasure about the process, with some citing the convenience of payment at gas stations as a preferable alternative.
Numerous social media users have expressed their preference for Target due to its simpler payment methods. The lack of staff available to assist at self-checkouts has also been a point of criticism, complicating the switch to the new system for some shoppers.
In response to the concerns, Walmart's press office director, Joe Pennington, has assured that while self-checkout is here to stay, they are consistently making adjustments to the checkout area.
There's an on-going debate among customers; some have complained about the return of in-person checkouts, while others view it as a welcome measure to foster more interaction with staff. The automatic checkout system had also been reported to increase waiting times in lines. Shoppers have further found ways to avoid the receipt check at exit doors, resulting in additional delays.
On a separate note, affordability has become a concern for some Walmart shoppers. For instance, one budget-shopping customer noted that certain items have become too expensive at Walmart and has started to shop at Aldi instead.