Why Kroger Abandoned Its Fully Automated Checkout: The Shocking Reasons
A Kroger store that had converted to an all self-checkout method will reintroduce staffed checkout lanes following customer feedback. It was the only Kroger store among the 2,700 across the U.S. to experiment with this novel concept. The decision to return to the traditional checkout method was propelled by customer complaints regarding the self-checkout process. … Read more